Warranty Policy

These Warranty Terms apply to all products sold by VE Batteries through www.vebatteries.com.au, direct sales, distributors, and authorised resellers within Australia.

By purchasing and using VE Batteries products, the customer agrees to the following warranty terms and conditions.

1. Warranty Coverage

VE Batteries warrants that its products are free from defects in materials and workmanship under normal intended use and service during the applicable warranty period.

The warranty applies only to the original purchaser and is non-transferable unless otherwise agreed in writing.

Warranty coverage begins from the original invoice or delivery date.

2. Warranty Periods

The warranty period varies depending on the product type and application.

AGM Batteries 2.5 Years
Lithium Batteries (LiFePO4) 5 Year
Chargers, Battery box & Accessories - 12 Months manufacturer warranty unless otherwise specified.

3. Warranty Conditions

Warranty coverage is subject to the following conditions:

The product must be installed correctly according to manufacturer guidelines.
The battery must be used within specified voltage, temperature, and charging parameters.
Suitable charging equipment must be used.
Batteries must not be over-discharged, overcharged, modified, abused, or physically damaged.
Proper maintenance procedures must be followed where applicable.
Proof of purchase must be provided for all warranty claims.

VE Batteries reserves the right to inspect and test any returned product before approving a warranty claim.

4. Warranty Exclusions

The warranty does not cover:

Incorrect installation
Improper charging or maintenance
Neglect, misuse, abuse, or accidental damage
Water ingress or fire damage
Physical damage including cracked cases or terminals
Corrosion caused by environmental conditions
Damage caused by faulty electrical systems
Deep discharge below recommended limits
Use in applications not recommended by VE Batteries
Normal wear and tear
Cosmetic damage
Damage caused during transportation by third parties
Products altered, repaired, or modified without written approval
Batteries left in a discharged state
Parallel or series installations with mismatched batteries

5. Battery Testing & Assessment

All warranty claims require testing and inspection.

Customers may be required to:

Return the battery for testing
Provide installation photos
Provide charger specifications
Provide charging logs or system details
Complete a warranty claim form

If testing confirms the battery is functioning correctly or the issue falls outside warranty coverage, assessment and freight charges may apply.

6. Warranty Remedies

If a valid warranty claim is approved, VE Batteries may, at its discretion:

Repair the product First
Replace the product with the same or equivalent model if repair is not possible

Replacement products do not extend the original warranty period unless required by law.

7. Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Customers are entitled to:

A replacement or refund for a major failure if their not fault.
Repair or replacement if goods fail to be of acceptable quality and the failure does not amount to a major failure

Nothing in this policy excludes or limits rights under Australian Consumer Law.

8. Freight & Return Costs

Unless otherwise agreed:

Customers are responsible for return freight costs for warranty assessment.
VE Batteries will cover freight costs for approved warranty replacements within Australia.
Remote area freight surcharges may apply.